At MAKTOJ (maktoj.com), we strive to ensure that you are satisfied with your purchase. This Refund and Return Policy explains the terms under which refunds, exchanges, or returns are accepted.
1. Returns You may request a return of eligible items within 30 days of receiving your order. To qualify for a return:
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) must be provided.
2. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.
3. Exchanges Exchanges may be requested if an item is defective or damaged upon arrival. Please contact us immediately at contact.maktoj@gmail.com with photos of the issue. We will provide instructions for returning the item and sending a replacement.
4. Non-Returnable Items Certain items are not eligible for return or refund, including:
Gift cards
Downloadable products
Items damaged due to misuse or improper handling
5. Shipping Costs Shipping costs for returns are the responsibility of the customer unless the item is defective or an error was made by MAKTOJ. Original shipping charges are non-refundable.
6. Contact Information For questions regarding refunds, returns, or exchanges, please contact us at: MAKTOJ 3101 N Central Ave #183, Phoenix, AZ Email: contact.maktoj@gmail.com
