Frequently asked questions?
What is the return policy?
At MakToj, all our products are custom-made. Please review your order details carefully before checkout.
We only accept refunds or replacements if we made a mistake (wrong personalization, defective, or damaged items).
If the customer provides incorrect details or changes their mind, no refunds or exchanges will be issued.
You have 30 days from receiving your order to contact us at contact.maktoj@gmail.com with proof of any issue.
Refunds are processed to the original payment method. Shipping costs are non-refundable unless it’s our error.
Email: contact.maktoj@gmail.com
Address: 3101 N CENTRAL AVE, PHOENIX AZ 85053 USA
When will I get my order?
Orders are processed and shipped as quickly as possible. Delivery typically takes 8 to 15 business days depending on your location and shipping method.
We are not responsible for delays caused by customs, carriers, or incorrect addresses provided by the customer.
For questions about your order, contact us at contact.maktoj@gmail.com.
how the product is manufactured?
Our jewelry is precision laser-engraved on high-quality stainless steel, designed to last forever. The material is durable, resistant to tarnishing, and ensures your engraving won’t fade or peel over time.
How much does shipping cost?
We often have special offers with free shipping. If free shipping is not available, the cost will depend on your location and will be calculated at checkout.